Legal

Terms of Service

By booking a cleaning service with Bella Cleaning, you agree to the following terms:

  • Services Provided: Bella Cleaning offers professional residential and commercial cleaning services in Ocoee, FL and surrounding areas.

  • Appointments: Clients must provide accurate information and access to the property on the scheduled date and time.

  • Cancellations: Appointments canceled less than 24 hours in advance may incur a cancellation fee.

  • Payment: Payments are due at the time of service unless otherwise agreed in writing.

  • Liability: Bella Cleaning is licensed and insured in Florida. We are not liable for pre-existing damages or for items not disclosed as fragile.

Privacy Policy

We respect your privacy. This Privacy Policy explains how we collect, use, and protect your information.

  • Information Collected: We may collect your name, email, phone number, and address when you request a quote or book a service.

  • Use of Data: Information is used solely to provide cleaning services, improve customer experience, and communicate promotions (with consent).

  • Third Parties: We do not sell or rent personal data. Information may be shared only with trusted partners necessary to deliver services (e.g., payment processors).

  • Data Protection: We follow applicable Florida and U.S. data protection laws.

Refund & Cancellation Policy

We respect your privacy. This Privacy Policy explains how we collect, use, and protect your information.

  • Cancellations: Cancellations must be made at least 24 hours before the appointment to avoid fees.

  • Refunds: If you are not satisfied with our service, please contact us within 24 hours. We will return to correct the issue or provide a partial refund at our discretion.

  • Non-Refundable: Same-day cancellations and no-shows are non-refundable.