Legal
Terms of Service


By booking a cleaning service with Bella Cleaning, you agree to the following terms:
Services Provided: Bella Cleaning offers professional residential and commercial cleaning services in Ocoee, FL and surrounding areas.
Appointments: Clients must provide accurate information and access to the property on the scheduled date and time.
Cancellations: Appointments canceled less than 24 hours in advance may incur a cancellation fee.
Payment: Payments are due at the time of service unless otherwise agreed in writing.
Liability: Bella Cleaning is licensed and insured in Florida. We are not liable for pre-existing damages or for items not disclosed as fragile.


Privacy Policy
We respect your privacy. This Privacy Policy explains how we collect, use, and protect your information.
Information Collected: We may collect your name, email, phone number, and address when you request a quote or book a service.
Use of Data: Information is used solely to provide cleaning services, improve customer experience, and communicate promotions (with consent).
Third Parties: We do not sell or rent personal data. Information may be shared only with trusted partners necessary to deliver services (e.g., payment processors).
Data Protection: We follow applicable Florida and U.S. data protection laws.


Refund & Cancellation Policy
We respect your privacy. This Privacy Policy explains how we collect, use, and protect your information.
Cancellations: Cancellations must be made at least 24 hours before the appointment to avoid fees.
Refunds: If you are not satisfied with our service, please contact us within 24 hours. We will return to correct the issue or provide a partial refund at our discretion.
Non-Refundable: Same-day cancellations and no-shows are non-refundable.